Expert support, should you ever need it
Breakdown Support
Spirotech products are designed and manufactured for quality, reliability and long-term performance. However, in the unlikely event that your Spirotech equipment requires attention, our UK Service team is here to provide specialist support.
Our Service Engineers combine in-depth product knowledge with an understanding of hydronic system operation, enabling them to investigate the issue, identify the cause and determine the appropriate action.
The priority is to restore correct operation as efficiently as possible. But our expertise goes further than simply resolving the immediate issue. Where appropriate, we will also consider whether wider system conditions may have contributed to the problem and identify anything that requires further attention.
A breakdown can occur in any installation, it is then necessary not only to solve the problem but also to look at the possible cause, in order to prevent future failures
What happens when you need our support?
When attending an operational issue, our Service Engineer will assess the Spirotech equipment and, where relevant, the conditions within the wider system.
Depending on the equipment and the nature of the issue, this may include:
- Reviewing the equipment and installation
- Checking fault and operating history
- Inspecting the equipment for correct operation
- Checking relevant operating parameters and settings
- Assessing hydraulic and electrical connections where applicable
- Testing equipment functions
- Identifying components requiring attention or replacement
- Investigating potential causes of the issue
- Recommending further action where required
Where a component needs replacing, our engineers use the appropriate genuine Spirotech parts to help maintain the integrity and intended operation of the equipment.
Following the visit, the work carried out and relevant findings are documented in a Spirotech service report.
Looking beyond the immediate issue
An operational issue with specialist HVAC equipment is not always caused by the equipment itself.
System pressure, system water quality, hydraulic conditions, installation, controls and other components within the heating or cooling system can all influence how equipment operates.
This is where specialist Spirotech knowledge makes a difference.
Rather than focusing solely on the immediate symptom, our Service Engineers can consider how the Spirotech equipment is interacting with the wider system. Where appropriate, this helps identify the underlying cause and any further action that could help prevent the issue from recurring.
Why come directly to Spirotech?
When you choose Spirotech, you are choosing quality equipment backed by the knowledge and expertise of the people behind it.
Should you ever require technical support, coming directly to Spirotech gives you access to engineers with specialist knowledge of our products, their configuration, application and operation within hydronic systems.
That means expert support when you need it – from the people who know Spirotech equipment best.
Need support with your Spirotech equipment?
Speak to a Spirotech specialist
If your Spirotech equipment requires attention, contact our UK Service team.
Provide us with details of the equipment and the issue you are experiencing, and our team will ensure your enquiry reaches the right Spirotech specialist.